DRAFT: this text has not been legally approved yet and creates no legal commitment. The final policy will be published after approval.
What Kalative guarantees
- Contractors' identity, documents and track record are checked before they receive requests.
- Reviews are accepted only from customers whose project was actually completed.
- Your contact details are shared only with a specialist who accepted your request.
- Any dispute with a contractor is reviewed through Kalative's dispute process, with set deadlines.
What Kalative does not guarantee
- Kalative does not carry out the project; the contract is made directly between you and the contractor.
- Kalative does not guarantee workmanship; the contractor gives the workmanship warranty.
- Equipment warranties follow the manufacturer's or importer's terms.
Workmanship warranty
- Every contractor gives at least 12 months of workmanship warranty; the exact period is stated in their quote.
- During the warranty, installation defects are fixed at no cost.
Dispute resolution
- Open a dispute from your panel; the other party has 72 hours to respond.
- After that, Kalative's trust team reviews the case and gives its decision within 7 business days.